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FAQ page

General questions

Do I need to set up an account to place an order?

Yes. Simply follow the steps and register for an account with us. In addition to making purchases, you will also be able to enjoy the following benefits:

(1) Track your orders and review past purchases.

(2) Save your address and card details so you can shop even quicker next time.

(3) Receive updates on new releases

How do I make a purchase?

Once you have found an item from our range of products, choose your size and colour then click on “ADD TO CART”

Review your items in the cart before clicking “CHECKOUT” to complete your order.

What payment options do you accept?

We accept Visa and MasterCard debit or credit cards, and payments via PayPal. All payments are processed through a secure checkout system.

I have forgotten my password - what do I do now?

To reset your password, follow the “FORGOT PASSWORD” instructions on the sign in page and you will receive a link to change your password.

What are the range of sizes offered?

Each product comes with a size chart or product measurements. There will also be further information on how the garment fits, and whether it runs true, small or large to size. If you need more help, our customer care team can answer all your questions on sizing and fit - simply email customercare@hidayainternational.com.

Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for dispatch we may be able to accommodate changes in size or shipping address subject to our discretion. However, we are unable to add or remove items from a list of orders. If you need to make any amendments, please call/email us for assistance.

Shipping questions

Which destinations does Hidaya ship to?

We deliver to all over Malaysia as well as internationally. However we do not ship to PO boxes and freight forwarding addresses.

How long does it take for delivery?

We try to make sure that our standard order preparation + delivery period will be 5-12 business days after the date you place your order.

You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched.

Shipping times may also vary during public holidays and festive periods. We cannot be held responsible for delays which may occur as a result of courier-related matters, severe weather conditions and any Act of God.

Does Hidaya ship to multiple addresses?

We are only able to deliver to one address for each order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for dispatch we may be able to accommodate changes in size or shipping address subject to our discretion. However, we are unable to add or remove items from a list of orders. If you need to make any amendments, please call/email us for assistance.

What are your packaging options?

We only provide a standard packaging in a cardboard box. We may provide and option to ship in our Signature Packaging in the future. If you have a custom packaging request do send us an email at customercare@hidayainternational.com

Does Hidaya offer same day delivery?

At the moment, we do not have the option of same-day delivery.

Are there import and clearance duties for my items purchased?

For international orders outside of Malaysia, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier on a 'pay on delivery' basis. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

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